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Puyallup Esthetician and Lash Artist
Dream Lashes & Skin policies and terms of service

Policies

You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is the fault of application or product. Any concerns addressed after 72 hours of your last appointment or if you failed to follow the proper aftercare instructions, will be charged at full price for the service. 

Refund Policy

If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. As a working mom, I understand the occasional family emergency may arise unexpectedly. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that the cancellation and no show policy is in effect.

Sickness or Family Emergency

Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional $25 fee. Please contact us directly to schedule your after hours appointment.

After Hours Appointments

New clients with extensions must schedule a “New Client Touch Up". If you currently have eyelash extensions on from another lash artist, there is a strong likelihood that your lashes will need to be removed and put back on properly.

 

Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at Dream Lashes & Skin, our priority is your natural lash health and eye safety. Thus if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price.

Another Artist's Work

  • Dream Lashes & Skin guarantees any and all services for up to 48 hours. Time starts the moment your appointment is complete.

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  • DLS IS NOT A DOCTORS OFFICE. If you are having a medical condition you believe is related to your eyelash extensions you need to;

    • 1. Call your Doctor (at your own expense)

    • 2. Call, text or email DLS ASAP with a description of what you are feeling (send pictures!).

    • Your medical condition needs to be attended to by a trained professional. DLS cannot give you medical advice.

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  • Call, text, email, DM - we are here for you! You’re welcome to contact DLS at any time, however if your need is not an emergency, your situation will be attended to during normal business hours. Texting is our preferred form of communication and we work hard to respond to all correspondence in a timely manner. Your courtesy reminders are automatically sent out via my scheduler - please do not respond to those texts.

Communication + 48 Hour Guarantee

  • Aim to come back with 50% retention. During your fill appointment, our goal is to clean up your set and apply extensions on as many newly grown lashes as possible. DLS is always shooting for 85-100% fullness at the end of your appointment.

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  • 30% or less will result in a removal + full set. Full set appointments take a lot longer than fills. Make sure you are scheduling enough time to get the service you want. If you are missing too many lashes at your appointment, you have two options: A) Removal + Schedule a full set: this option must be paid for + scheduled during this appointment. B) We can work with the time we’ve got. DLS will do it’s best to evenly fill your lashes but can’t guarantee 85%+ fullness.

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  • Trust your Artist. Olgera is an advanced lash artist who’s #1 focus is healthy lashing. Trust her recommendations when it comes to fill schedule + formula creations.

Appointment Policy

  • Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.

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  • As a courtesy, each client is given a 10-minute grace period to arrive. In the case of late arriva, within the 10-minute grace period, the time will be taken out of your service. No additional time will be added to your appointment. If you are more than 10 minutes late I have the right to cancel your appointment and you will be charged 50% of the scheduled service. Excessive late appointments may result in me no longer taking you as a client. Please respect that this is an appointment based service, and 1 late client can throw off the rest of the day.

Arrival Time

Cancellation Policy

  • DLS requires 48 hours notice for ALL appointment adjustments and cancellations. Reminder texts/emails are sent as a courtesy to help you  remember your set appointment time

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  • Any changes before the 48 hour mark are accessible to you via your reminder confirmations, your online profile in our scheduler, or by text/phone call  to DLS directly. Get at it!

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  • Changes after the 48 hour mark (…the start time of your appt) result in a 50% service charge fee. 48 hrs-24 hrs adjustments require 50% payment of scheduled service.. Your card on file will be charged (or deposit will be applied), +/or you will be invoiced with 1 week to pay.

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  • All adjustments made within 24 hours of your appointments start time are considered ‘same day adjustments’ and are subject to a 100% service charge.  Adjustments made 24 hrs ahead of time + on the same day as your service are considered same day adjustments and are subject to 100% payment of scheduled service. Your card on file will be charged (or deposit will be applied), +/or you will be invoiced with 1 week to pay. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly, especially around any upcoming holiday. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work Puyallup has to offer.

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  • If you need to change your service to a different one, such as a removal, I require 24 hours notice or you will still be charged for your existing appointment!

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  • Acuity requires a credit card to hold your reserved appointment - this card will NOT be charged. Acuity holds your card information, so it's able to charge a cancellation fee, if necessary. aforementioned has occurred.

  • Appointments may be booked online (your first appointment has to be booked online) or though direct contact with DLS.

  • Full Sets require a 50% - a non-refundable reservation fee.

  • Reservation fees are non-refundable +it can be transferred just once. Reservation fees are applied towards your service total. Rescheduling and/or canceling absorbs this fee and you must pay again upon rescheduling.

  • Payment options: Credit Cards - We do  accept cash but do not keep change on site.  

  • Packages must be used within the timely guidelines set at purchase. Failure to use up your package in set time could result in a loss of your discounted or bonus services. All cancellation/rescheduling policies apply.

Booking & Deposits

Please read my policies below to be sure I’m the right artist for you, and also keep these in mind as we continue to work together! These help ensure your appointments go as smoothly as possible, and by scheduling an appointment with me/Dream Lashes & Skin, you agree to follow these policies.

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